What effect does smart phone overuse have on peopl Essays

What effect does smart phone overuse have on people? As generations proceed to advance, we find new discoveries to help our regular lives. However, those discoveries are only beneficial until we, human beings, find a way to abuse its benefits and be negatively affected. Smart Phone is one of those discoveries that was meant to help us. Unfortunately, people nowadays are too addicted to smart phones and getting effects by it. Although, invention of smart phone started positively, overuse of such technology is creating negative effects on people. First negative effect of smart phone is the excessive stress to eyes. Human eyes are not meant to stationary stare at an object for a long time, but addicted smart phone users look at their screen for more than an hour. Many people nowadays start their day by turning on the smart phone and also end the day by it. Looking at such a small and close -range object creates immersive amount of stress to eyes, which is the leading cause of teenagers with glasses. Apart from bad effect to eyes, phones also cause dangerous environment(dangerous accidents) to the society. People are too concentrated to their smart phone sometimes that they cross a road without even watching out for cars. One of the leading cause of pedestrian-car accident comes from people with smartphone on their hands. Some countries even made a embedded traffic light on ground so that addicted smart phone users can see the green light without looking away from their screen. Third effect of overuse of smartphone is the relational issues. People addicted to smart phone are usually excluded and isolate from a group. This causes smartphone users to lose their sense of interpersonal communication skills. In conclusion, discoveries are meant to be used in right way. Overusing a certain technology, such as smartphone, can have negative effects to people by health issues, problem with communication, problem to the society. Thus, we need learn and discipline ourselves to use such technology efficiently, not adversely. As generations proceed to advance, we find new discoveries to help our regular lives. However, those discoveries are only beneficial until we, human beings, find a way to abuse its benefits and be negatively affected. Smart Phone is one of those discoveries that was meant to help us. Unfortunately, people nowadays are too addicted to smartphones and getting effects by it. Although invention of the smart phone started positively, overuse of such technology is creating negative effects on people. First negative effect of the smartphone is the excessive stress to eyes. Human eyes are not meant to stationary stare at an object for a long time, but addicted smartphone users look at their screen for more than an hour. Many people nowadays start their day by turning on the smartphone and also end the day with it. Looking at such a small and close -range object creates an immersive amount of stress to eyes, which is the leading cause of teenagers with glasses. Apart from bad effect to eyes, phones also cause dangerous environment (dangerous accidents) to the society. People are too concentrated to their smartphone sometimes that they cross a road without even watching out for cars. One of the leading cause of pedestrian-car accident comes from people with a smartphone on their hands. Some countries even made an embedded traffic light on the ground so that addicted smartphone users can see the green light without looking away from their screen. Third effect of overuse of smartphone is the relational issues. People addicted to the smartphone are usually excluded and isolated from a group. This causes smartphone users to lose their sense of interpersonal communication skills. In conclusion, discoveries are meant to be used in right way. Overusing a certain technology, such as a smartphone, can have negative effects to people by health issues, a problem with communication, a problem to the society. Thus, we need to learn and discipline ourselves to use such technology efficiently, not adversely.

Soliders without swards essays

Soliders without swards essays In the world of the white newspapers nothing was occurring in the black mens world, they were not getting married or having events occuring. But in black newspapers all of these things were occring, black people did get married and social events did occur. New York was 15% black in 1826, but of that fifteen percent 15 could vote. When the main strem press would write about blacks , at that time they had no way to respone. They were silent until the Freedmens Journal. This paper was run Mr. Russworm and Mr. Cornish , but unfortunitly this paper only ran for two years. Though after this paper there would be 24 papers after this paper but pre Civil War. Of these papers the North Star was the most influential paper. These papers pulled together the African American community. After the turn of the century there were 500 black newspapers. Most of these 500 only lasted a short time. When reconstruction ended the newspapers had to be very carefull of what they say. At this time Ida B Wells went to the south to investagte lynchings. Her newspaper was attached by a lynch mob and burned. In 1893 the Columbian expo opened in Chicago. The purpose of this fair was to show the united states to the world, but no black expos. They decided to give American blacks one day at the expo , called Coloerd American Day. Fredrick Douglas said no negro problem Robert S. Abbott believed American could become what America promised. He always said stand up for our peace. In 1910 there were 275 black newspapers in print with over 500,000 readers. ...

Fieldwork Skills and Supervision Essay Example | Topics and Well Written Essays - 2000 words

Fieldwork Skills and Supervision - Essay Example One particular area of emphasis in these sessions is the use of touching, which builds an additional effective level of connection between therapist and patient (Popa M and Best P, 2010). The therapist and I would use massage to warm up the clients’ backs and other muscles. This posed challenges at times because some of the patients would refuse physical contact. In the beginning, I had difficulty with touching all of the clients, but it became easier over time as I developed more confidence. The afternoon session followed a similar schedule.My role in this session was that of a trainee dance movement psychotherapist. In general, the main goal of these sessions was to develop consistency as a group, so that participants would feel a sense of trust and belonging as part of a team (Burns CA, 2012). This gives patients the chance to improve their social skills in expression, communication and forming relationships. Another area of need is improving and expanding the range of moti on available to each patient. Obviously, attendance is very important for patients to show development over time. Also, ensuring that each session has a clear structure from beginning to end maximizes the efficient use of each patient’s time, particularly using the beginning and the end to help patients understand and realize their own areas of improvement (Burns CA, 2012). The patients build trust through having fun and feeling safe when it comes to expressing feelings and needs (Barton EJ, 2011).

According to Ghaye (2001) there is a growing body of knowledge which Essay

According to Ghaye (2001) there is a growing body of knowledge which suggests that reflective practice has the potential to transform who we are and we do. Dis - Essay Example This model purports that the first phase of reflection is awareness. This may be triggered by either disturbing or positive thoughts or feelings about a situation or event – which in this case is the critical incident. During the second phase of reflection, the person undertakes a critical analysis of what transpired. He draws upon his significant knowledge and experiences, and on the application of novel knowledge. Such realizations, in the form of new knowledge, are the expected output of the analysis. This entails critical thinking and self-assessment – this comes with increasing awareness about the self (Scanlon & Chernomas, 1997). The last stage is the development of a novel approach in accordance with one’s critical analysis and the implementation of novel knowledge onto the context or situation for which one has undergone the reflection. The new approach that one intends to adopt may be characterized by cognitive, attitudinal and behavioural modifications. A logical expectation would be adaptive when one considers that the person increases in his effectiveness both as a person and as a team member. Apparently, learning has transpired. In effect, this perspective of reflective learning suits a handful of theoretical models. These include that of Schon (1987) which advocates the reflective practitioner and â€Å"knowing-in-action† framework. Reflective learning journals are significant tools in translating theory into viable action, that is, praxis. Reflective learning journals have been utilized for quite some time now, specifically in the nursing and teacher education disciplines, to improve individual learning effectiveness, encompassing critical and creative thinking (Kobert, 1995; McCrindle & Christensen, 1995; Meyers & Jones, 1993). In an early application, Hahnemann (1986) had nursing undergraduates spend 10-15 minutes in class time doing their journal entries over the semester. She reported

LANDSCAPE REHABILITATION Essay Example | Topics and Well Written Essays - 4000 words

LANDSCAPE REHABILITATION - Essay Example Currently, the area is filled with water and disused from the excavations and the pits. The pits on the site have served as a dumping area for wastes for many decades and would require restoration. The restoration of the site will include removal of the excess water in the pits, filling the pits and planting appropriate plant species to improve the soil stability. The Strategic Context The Formulated Objectives i. To provide of an expert report on the means to rehabilitate Blackpool working area. The plan would provide procedures to realize a full reclamation and maintenance of the region. ii. To explain and the principles behind each technique employed in the process to foster understanding amongst the planets. The explanations would advise on the appropriate criterion by identifying the merits and demerits of each criterion and need for its implementation (Liddle, 1997). iii. To utilize the conventional models of reclamation on degenerated environments. http://www.mindat.org/gphoto s/0357418001078092838.jpg Setting of the Site The Plan Layout Retrieved on April 24th 2012 http://www.epd.gov.hk/eia/register/report/eiareport/eia_0552001/report/vol1/vo_1.htm Site Plan and Design Design Considerations The Landscape Plan Goals To provide a strategic context for the plan would require the inclusion of created and approved objectives. The planners must also consider the incorporation of the local community in the selection of the site to use and the necessary facilities. To provide the feasibility framework for the rehabilitation will demand a plan for the site layout and the approved locations for landscaping, the phases of work and the procedures. The wildlife considerations will target the increment of the plants’ species diversification. The variation will additionally increase the number of the native animals’ populace that the Blackpool mining site can tolerate. Eventually, the other concern worth incorporation is the preference of the users. This consideration will define the entry point of the site and the order of entry and an arbor structure will be located at the entrance (Heywood & Carver, 2006). The Physical Reclamation Design This plan targets the creation of a conducive environment for the public into the Blackpool and creates a woodland feel within the urban setup. Plants should be located and accumulated to direct views and provide avenues in the space between the rehabilitated site and the Clay Works. The plants should be installed in natural arrangements. The plan should avert straightforward rows or formal procedures of planting trees. Limited groupings of similar plant species should offer the reigning pattern (Hawke & Jose, 1995).The planners have to consider reason for rehabilitation to provide a tentative guideline. The need for rehabilitation should direct the rehabilitating team on the areas to emphasize on with respect to the objectives. The availability of resources has to be addressed and considered as one of the critical facets for the success of the rehabilitation process. There has to be adequate finances to fund the process by hiring or purchasing the heavy machinery and tools together with the plant operators employed. The personnel involved in the rehabilitation process have to be competent and conversant with the geological and environmental issues. The ownership of the land is essential for consideration because the ownership

Operation management and service analysis

Operation management and service analysis 1. Task 1 1.a Introduction The Waterlander hotel is a part of major international hotel chain world-wide. The hotel was running but was without satisfactory results. Customers did not seem to be satisfied with their services. It was the day when one corporate customer seriously had a problem and was noticed by the senior management. Everyone was blaming each others fault. It was Plastix International Plc, who asked for the service at Waterlander hotel but could not express exactly what they wanted and they were dissatisfied by the service of the hotel. It actually wasnt the satisfaction level that Plastix International expected but unfortunately that they did not meet. The line managers who were not internally satisfied with the hotel system couldnt give the highest level of satisfaction. Hence total quality management was the only medium for customers to get satisfied and then only they would meet their satisfaction level. Total quality management refers to all operations related from lower level workers till managers like operation management, gap analysis, time management. Total Quality Analysis would be extremely useful for this situation for an organisation like Waterlander hotel. Here in the case study of the Waterlander hotel shows different time gap, information gap and deficiency in operation management. Mainly we see few internal characters of hotel as general manager, line managers, conference managers, head chefs and headwaiters and external were electrician, vice president of global marketing, Plastix International Plc and the photographer. There was no proper information flow from one person to another, which was the main cause of the whole disaster. Every one seemed to be upset due to problems in flow of information. The vice president of Global marketing, Plastix International Plc was mostly upset due to the poor quality service and told that he would not pay excessive charger for that banquet and wanted a written apology for the upset caused by the service they received. The manager of Aalsmeer electronics was upset since they were asked to set up by 7 PM and so they started to do their jobs at 4.30 PM but they were forced to wait for the hotel staffs to clear them for it. Hotel service managers got upset since they were not informed about the colours of flowers that client ordered which were red and yellow. The red would not look good against the dining room dÃÆ'Â ©cor. Suddenly electricians moved all the arrangements. When they got the needed flowers, electricians completely the rearranged themselves. The conference manager was upset since he was not told that the client wanted to use the video equipment, which was sent for maintenance. He did not have the checklist for the conference hall by the client. He could have hired one if he had known about the video equipment. Head chiefs got upset because he did all according to the detailed schedule he received from headwaiter. He made every thing on time but was not served when it was ready. Waiters were also badly behaved by the customers. The headwaiter the upset since they were not informed about the set-up that had to be done by electricians for loudspeaker and amplifiers. Those electricians told them to clear all the tables that were now ready to be used and which they had put everything right within half on hour. The photographer was upset since he was scheduled to come at 10 PM and they needed only for half an hour during the speeches. When he reached inside the conference hall, every thing was late and had to rush for another concert hall at 11 PM. He would have arranged another guy to take photographs if he were informed to start the program late. So here we see every person is blaming each other. This would have been better if the flow of information was correctly done. 1.b Operation management in Hotel Waterlander: The operation management refers to the framework for understanding operations management and its organisation and manager context .the nature of operations may be goods or services. According to Samuel K M Ho Operations and Quality management, Operation Management can be defined as the deployment of effective and efficient methods for the reaction and delivery of goods and or services to satisfy the needs of the customers. Without an effective and efficient operation functions, no organisation can hope to stay in business. Since it will fail on the key dimensions of competition quality, speed or price. Here in the case of Hotel Wanderlander, every where there is operations management. In the kitchen chefs convert raw foods into meals, waiting staffs provide meals to customers. Process in operation management Heart The transformation process. The customer gets the final output and they are the only way to evaluate the quality of service. There exist different operations inside an organisation for a service to be delivered. So for the proper management operation, the proper flow of information is needed, According to the above figure A, customers are attracted using different business competitive strategies. Customer has the right to choose an efficient and cheap service available in the market. There must be a proper planning and control of resources inside the organisation. As we see inside the Waterlander Hotel, every where are disturbances in the flow of information among service providers. The general Manager of the hotel was supposed to transfer the information to the right person in the right time, but he seems to be not doing his job properly. He was the only person to meet with customers to know what they really wanted in their services. The transformation process is greatly effected by the transforming resources either they are staffs or material. It they are not unsatisfied with their management, the quality services can be poor which reflect to the bad operation management. When those transformed resources of staffs and materials are in sufficient enough, then the only flow of information and planning and control makes efficient service. The proper concept of improvements and design also effect the quality of service which are directed by the operational strategy of the organisation how they are processed to be served for the customers. 1.c Problems in Waterlander Hotel: There are different information gaps between every individual. Customer expects the highest level of expectation and is they dont get it, the level of satisfaction is lowered. This situation is the worst for any business firms to loose valuable customers and have to bear losses. An author sees lots of gaps in the case study of hotel Waterlander. It is mainly with the customer and the management, how the service performance is and how much skill was used to maintain the standards of quality. As a whole, gap is seen in every factor. A big gap can be seen between consumer Expectation and service performance when the customer dont meet the desired expectation., Service performance is wholly interrelated with service standards. Every service is categorised with some standards and is they do not has good standards then there exists a gap with service performance. If the manpower dont use their skill properly, then they cannot maintain their standards, which then create a gap between skill and standards. If the proper skills were used but there is not good management, there also exists a gap. The gap is also seen between standard of service and customer expectation while the consumer doesnt meet the level of satisfaction. The huge gap can be seen between customer expectation and the management. Expectations: Plastix Internal Expectations: They had a minimum expectation like others. They just expected red flowers on the table, dinner on time, no food on dresses, simple things, video equipment, photographer, lastly smooth performance. Service: There was no exclusive standard to be measured. It was informally agreed standards, which didnt work while working in a team. Finally the expectation were not relevant to customers satisfaction. Standards: The organisation seemed to under skill. There were too many issues with internal staffs and huge gap was seen with kitchen staffs and waiting staffs. Management: A huge was seen in between persons skill and management since a manager was not able to handle them properly. He was the only person who was responsible to flow the information to its juniors who work under him. 1.d Solutions: The problem with the Waterlander Hotel can be overcome by efficient training to its staffs and quality of service offered, to its customers otherwise it falls under its standards. The solution can be found with the four main key issues as * management and supervision * employee perception of specification and rules * customer needs and expectation * lack of technological support Management seemed to be irresponsible to the organisation and not supportive in quality behaviour and lack in quality specification. The problem in skills is the main issue and the attitude of the person who cannot adjust. Recommendations for Improvement: * Sort out the internal problem occurring inside the management. Till it wont be sorted tout then the same situation will definitely repeat again. * Consider the employee Reward System. It could be the encouraging point for a staffs to have some reward of they do best, which will let them to do better in every moments. * Arrange training to internal staffs of Hotel that aware the impact of performance * Improvement of the recruitment process so that highly skilled can be available who can perform better even without certain training. * The execution of the quality system specification of organization, to improve by training and internal marketing. 1.e Conclusion: Total Quality Management refers to a quality emphasis encompasses the entire organisation from the supplier to the customer (Heizer, Jay, Operations Management 1999). The only problem with the hotel was mis-communication. The hotel should stop depending on the inspections to find out the problems, and should think to improve quality and service. It is the fact that every organisation has different views on quality. It is also known fact that customers have their own attitude on quality rather than on organisation. However internal staffs may have different aspects and definition, which could harm on organisation a lot, which could lead to unsatisfactory service by an employee. Which could lead with customer dissatisfaction like what happened with Plastix International. 2. The Mystery Shop 2.a Introduction: The author tries to select the fast-food service in the UK like Starbucks, McDonalds, Burger King, Pret A Manger. When there are choices among the before stated names ten definitely a student would choose Starbucks because the principle customers are students itself. They have cafÃÆ'Â © society where they can use most of their time in reading. It is also need to replace alcoholic bars to non-alcoholic Starbucks society. Starbucks also have wifi zone, which attracts college students and businesspersons for research purpose and business meeting locations. Starbucks: Starbucks is the largest company in the world having more than 13,100 stores world-wide spreading over forty countries. The stores sells drip coffee, espresso drink, tea, blended drinks, coffee mugs and other coffee accessories. Starbucks has entertainment division selling books, music and film. Starbucks was founded in Seattle, Washington in 1971, since then Starbucks Company spent a minimal account on advertising to promote the brand concept. 2.b Service Analysis of Starbucks of Ealing Broadway An author was at the Starbucks Coffee Shop at Ealing Broadway on December 6th, 2009. He entered there at about 3 PM. There were three employees who were serving customers. An author now prepares questionnaires regarding the services and level of satisfaction to be received by their service. Did they give an author a value when he entered the shop? What was the first reaction while an author was entering Starbucks? How much does he need to wait in the queue to get the service? How many choices of items were there in the shop? How many staffs were there for the service? Were they smiling while serving? How was the taste? How long is the speed of Internet provided freely inside the shop? How long can we stay inside the shop? How was the toilet facility? Did they understand authors language? What did an author ordered? Did he find the product he ordered satisfactory? Was the content of espresso, steamed milk and a dollop of foam quite good enough to drink? What about the location of the shop? What about the price? Was it competitive of expensive? What were the advert strategies? Were they good at customer management? Were the staffs skilful so that they served quickly? What was the quantity of drink in the cup? How was the environment? How did an author saw the life in Starbucks? How did an author rate the standard of quality? Did an author find any scrap pieces around him? Where the tables and floor regularly cleaned? Did anybody ask how was the service? How did they behave while getting out, did they greet? The author tries to find out the answers of above listed questions. It was a Sunday at 3 PM so there ware 4 customers in front of an author while he was in the queue. It took around 5 minutes to get his turn to order for a cup of Cappuccino. There was a guy who was taking my order. He didnt even saw me well saying what do I want. Then an author replied with bid cup cappuccino. He seemed to be rude while talking and asked to wait for 30 seconds but he had to wait for around two minutes to get the drink. A beautiful lady was shouting Cappuccino. So an author hurriedly answered yeah it is mine. An author didnt find it so easy with how they treated with him. All the tables were almost packed and finally an author went to tall chair placed beside entrance door facing to the road. The cappuccino was very hot to drink but the contents of espresso and milk foam was very tasty but much little in quantity. There were one guy taking order but other was preparing drinks and serving and the other one was roaming around cleaning some tables and picking up some scraps around. Since the environment was quite good but the disturbance was allergic. The place was congested. It seem like they emphasis mostly in take away rather than come and eat strategy. An author could see some guys with their laptops doing their work. The WIFI facility of Starbucks could attract youths, which could be seen by an author. An author could see only youths ranging from 20-40 of ages but could not attract people older than that. This could be seen as a disadvantage of Starbucks. He could also see very little business class people and most of them seem to be college students. While an author was there for about half an hour, he could see the life in Starbucks tough as there were only three peop le working outside to serve customers. An author sees there was a need of one more staff that would be enough to serve customers easily without hassle. An author also saw some scrap pieces below his table. It showed that staffs were not responsible to work. An author visits a restroom and finds to be satisfactory but without handicapped accessibility also there was no baby changing station. An author then gets out of the Starbucks but there was no one to ask how was the drink neither greets saying, have a nice day. The drink was somewhat expensive as compared with the market price but the flavour was superb. 2.c Backgrounds and problems The main objective of Starbucks is to serve customers within three minutes has some how added customers a loyalty. Starbucks attracted mostly students who only wish to study. The problems, an author faced during the service. * No greetings while entering to Starbucks. * Had to wait for more than five minutes to order the drink, the timelines were beyond the expectation. * The guy at the reception looked rude enough to talk. * Service was not satisfactory but the drink was the best. * Staffs didnt look qualified since they acquired a bit long time in their service. * No one asked for any thing or after sales reaction, saying how was the drink. * Some scraps around showed that the staffs did not paid attention in the hygiene. * Could not attract people of older ages. * No accessibility for handicapped and no baby changing station. GAP Analysis: During the mystery shop analysis, an author finds few gaps, which could be filled up. GAP 1 is in between the customer expectation and the service performance which was seen while an author had to wait more time in the queue to get a cup of drink. If staffs were qualified enough, they would have served it very fast. GAP 2 is seen in between service performance and standards. While some scraps were found near an author, the level of standards did not meet the customer satisfaction. GAP 3 is seen in between standards and skill when Starbucks staffs served an author with very hot drink which was not drinkable, showed to the skills of staffs. GAP 4 is seen between manpower of skill and management. The manager could manage the staffs especially when the flow of customers were high, he have to think of extra one extra staff needed that could easily serve customers. If customers had to stay longer in queue then customers could find another coffee shops. GAP 5 is seen between customer expectation and standards when an author could not get the standard service as expected. GAP 6 is seen between customer expectation when the management could not serve its customer as they expect. An author had not expected expensive drink and had to wait for long for a service. 2.d Solution: The solution for the problem in Starbucks services analysis could be achieved using Marketing Mix of 7 Ps. Product: Cappuccino was very hot to drink while it was served to an author. Very hot to drink while served to an author. Espresso content was satisfactory but the quantity of foam of milk was little bit less. They also have other different varieties of coffees express cappuccino, beverages, and music. Place: Since Starbucks is near at Ealing Broadway station, it is centre for customers to visit. It is nice place and the surround is also pleasant. Though it is very near to the station, it has focused in take away coffee shop by congesting the place to sit and eat. It is seen that small and congested space inside Starbucks. Price: The price of the products in Starbucks is found to be expensive then that of other coffee shops. Though it is expensive but they have got varieties of coffee like express, cappuccino etc. The products bought by customers can achieve the value of price. Production: Starbucks is found to be the company with least advertisement in compare with its rivals like McDonalds, Pret A manager, Burger King. People: Starbucks staffs were not found to be so much skilled according to on author. Stuffs were very slow in serving for that reason, customers had to wait for long time to get service. Starbucks staffs were not very good at customer management as an author was going out from the coffee shop, there werent any response from the staffs. Process: The process at Starbucks was found to be simple. The staffs did not avoid customers. Physical Evidence: With the flow of customers inside Starbucks we can find that Starbucks lovers and in many. People still believes in Starbucks knowing it contains wide variety of coffees. The major customers were student rather then elderly people. Staff members were also very young and fresh faces. Since Starbucks has been a best place for student to start up their career, every individual seems to be students. Due to free WIFI, people find it luxurious to go and stay. 2.e The important of quality Standards: Quality Standards means for planning, designing, developing, implementing, maintaining and improving customers service quality and customer satisfaction issues are important as companion attempt to differentiate their services and complete effectively in the market place (Paracisuraman, Zenthaml and berry 1988, Brown and Schwartz 1980) According to the above statement it is clear that every companies should make a target to provide quality service by satisfying their customers. Total quality management is the only way to maintain service standards to the customers. Here total quantity management is combined the way of managing for the future and is for wider in its application then just assuring product or service quality .It is a way of managing people and business. Processes to ensure complete customer satisfaction at every stage, internally and externally. Total quality management is combined with effective leadership results an organisation doing the right things right, first time. Customer Supplier Interface: The heart of total quality might is this customer supplies interface where the internal and external lies with many process. Their foundations of Total Quality management surround the core of customer supplier, which are commitment to provide quality. Communication of the messages within and outside the foundation and lastly the culture of the organisations in creating total quality and these foundations are back supported by key roles of people, process and systems in any organisation. Quality as a whole bundle consisting of performance, appearance, delivery, reliability, availability, maintainability, price and cost effective. As we compare the definition of quality with quality achieved by an author in Mystery Shop analysis, performance was not satisfactory so do price, appearance was also not so very fine but others were found to be somewhat satisfactory. Bad practices: Bad practices could be recognised in most of organisations and also was seen in the mystery shop analysis. * Managers not giving clear direction * Each department working only for itself * Confusing quality with grade When customers get bad impression they are least likely to choose the same service in the future since they have Varity of choices. So if staff members of service providers did not respond in good behaviour they will definitely loose their valuable customers. 2.f Recommendations for Improvement: * Consider the employee Reward System Large number of the staff are near the age of twenty to thirty so if they are rewarded then company will benefit with its service outcomes including benefits package which focus on medical, dental, and vision care, as well as the employee stock options. * Site does not have handicapped accessibility Condition of restroom was satisfactory but had no baby changing area * Prompt staff meeting * Training to the staffs * Changing method of selection Action Plan For Improvement: * Focus on hiring older employees more appropriate with the high interest to work. * Develop and maintain a reward system for staffs * Develop a system of regular staff meetings * Improve site accessibility and cleanliness * Upgrade front door and restrooms for handicapped accessibility * Add a baby changing station * Enhance Starbucks wide or big atmosphere 2.g Conclusion: Customers are always right seems to be the final conclusion of the mystery shop analysis. Customers are free to choose services anywhere so they want to be cared by the service provider. This could be possible only if the services provider follows customer care quality standards keeping in mind that customers are always behaved properly from the time they enter to the shop. While answering, greeting providing services within time scales, welcome any complains or suggestion. The analysis of mystery shop comes up with the conclusion of unsatisfied the level of satisfaction. There must be good coronation of mangers and staff members. 3. References Heizer R, Barry; H, Jay H, 1999, Operations Management, Fifth Edition, Prentice Hall Inc, USA. Business Link, 2009, Quality management standards [online]. Available from http://www.businesslink.gov.uk/bdotg/action/layer?r.s=slr.lc=entopicId=1074431977 [24 November, 2009] De La Salle University, 2009, Total Quality Management [online]. Available from http://www.dlsu.edu.ph/library/pathfinder/business/tqm.asp [25 November, 2009] Starbucks UK Corporate site, 2009, Homepage [online]. Available from www.starbucks.co.uk/en-GB/ [25 November, 2009]

Free Cuba Essay -- Cuban History Historical Essays

Free Cuba I. Introduction: Cuban history, like many other countries in Latin America and the Caribbean which have experienced colonial subjugation and imperial interference, is highlighted by tumultuous rebellions. Ever since the revolt of Carlos Manuel de Cespedes in 1868, who took up arms with his slaves to liberate Cuba from Spain’s colonial grasp, the existence of insurrectionists and adamant government opposition in Cuba has flourished. Social revolution and a strong will and practice of nationalism has indelibly characterized Cuban history. Nevertheless, the outcomes of particular movements and struggles for social justice have consistently frustrated revolutionary and radical leaders. Government regimes throughout history have in some manner or fashion, whether by force or by will, degenerated popular radical aspirations. For example, it was the North American intervention in 1898, during the second Cuban war for independence that opposed the popular will to establish an independent s overeign nation. Moreover, corrupt military regimes headed by opportunists such as Machado and Batista have also tainted and disregarded popular aspirations for national affirmation, human dignity, and democratic order 1. Consequently, Cuban history has proven that aspirations for social reform and a democratic republic have consistently gone arie. It is within this historical context of failed national ambitions and aspirations that Fidel Castro defines La Revolucion. Fidel Castro, in his program manifesto of the 26th of July movement, described the M-26-7 movement as a revolution "resolved to take up the unfulfilled ideals of the Cuban nation and to realize them 2." Castro’s dream of achieving Cuba’s "unfulf... ...I- cite taken from page 38. 7.) ibid (6) 8.) ibid (6) 9.) 26th of July Movement, "Program manifesto of the 26th of July Movement," in Cuba in Revolution, ed.R. Bonachea and Nelson Valdes. (Garden City, NJ, 1972) 113-140. 10.) ibid (9) 11.) ibid (9) 12.) Fidel Castro, "History Will Absolve Me." Closing speech in trial for the 1953 Moncada attack. Excerpt taken from: The United States, Cuba, and the Cold War American Failure or Communist Conspiracy? Ed. L. Langley ( Lexington, Mass, 1970). 13.) Ernesto "Che" Guevara, "One Year of Armed Struggle," in Guevara, Reminiscences of the Cuban Revolutionary War. Trans. Victoria Ortiz. (New York: Monthly Review Press, 1968) pp.196-227. 14.) Perez-Stable, Marifeli. The Cuban Revolution: Origins, Course, Legacy. (New York, 1993), "Introduction" and chapters I & II. Free Cuba Essay -- Cuban History Historical Essays Free Cuba I. Introduction: Cuban history, like many other countries in Latin America and the Caribbean which have experienced colonial subjugation and imperial interference, is highlighted by tumultuous rebellions. Ever since the revolt of Carlos Manuel de Cespedes in 1868, who took up arms with his slaves to liberate Cuba from Spain’s colonial grasp, the existence of insurrectionists and adamant government opposition in Cuba has flourished. Social revolution and a strong will and practice of nationalism has indelibly characterized Cuban history. Nevertheless, the outcomes of particular movements and struggles for social justice have consistently frustrated revolutionary and radical leaders. Government regimes throughout history have in some manner or fashion, whether by force or by will, degenerated popular radical aspirations. For example, it was the North American intervention in 1898, during the second Cuban war for independence that opposed the popular will to establish an independent s overeign nation. Moreover, corrupt military regimes headed by opportunists such as Machado and Batista have also tainted and disregarded popular aspirations for national affirmation, human dignity, and democratic order 1. Consequently, Cuban history has proven that aspirations for social reform and a democratic republic have consistently gone arie. It is within this historical context of failed national ambitions and aspirations that Fidel Castro defines La Revolucion. Fidel Castro, in his program manifesto of the 26th of July movement, described the M-26-7 movement as a revolution "resolved to take up the unfulfilled ideals of the Cuban nation and to realize them 2." Castro’s dream of achieving Cuba’s "unfulf... ...I- cite taken from page 38. 7.) ibid (6) 8.) ibid (6) 9.) 26th of July Movement, "Program manifesto of the 26th of July Movement," in Cuba in Revolution, ed.R. Bonachea and Nelson Valdes. (Garden City, NJ, 1972) 113-140. 10.) ibid (9) 11.) ibid (9) 12.) Fidel Castro, "History Will Absolve Me." Closing speech in trial for the 1953 Moncada attack. Excerpt taken from: The United States, Cuba, and the Cold War American Failure or Communist Conspiracy? Ed. L. Langley ( Lexington, Mass, 1970). 13.) Ernesto "Che" Guevara, "One Year of Armed Struggle," in Guevara, Reminiscences of the Cuban Revolutionary War. Trans. Victoria Ortiz. (New York: Monthly Review Press, 1968) pp.196-227. 14.) Perez-Stable, Marifeli. The Cuban Revolution: Origins, Course, Legacy. (New York, 1993), "Introduction" and chapters I & II.